Our Services
We specialize in three main areas that are detailed below.
Strategy
Our strategy group gives advice to clients that take into consideration current market trends and emerging technology. Our staff will work with you to provide:
- Irregular Operations Strategy
- Industry Analysis
- Voice of the Customer Surveys
- Strategic Plans
- Business Action Plans
- Technology Assessments
Facilitation
Our facilitation group develops and manages various types of team building workshops as well as gives advice on aligning teams or organizations to improve efficiencies. Our staff will work with you to provide:
- Stakeholder Consultation and Workshops
- Irregular Operations Workshops
- Collaboration Workshops
- Partnering Workshops
- Program Management
- Coaching Alignments
Research
Our research group contributes to various Airport Cooperative Research Panel (ACRP) research projects that assist clients with practical solutions to various challenges. Our staff has contributed to the following projects and/or guidebooks that can be accessed at http://onlinepubs.trb.org/onlinepubs/acrp:
- ACRP Report 65: Guidebook for Irregular Operations Contingency Planning
- ACRP Report 41:Decision-Making Tool for Evaluating Passenger Self-Tagging
- ACRP Report 30: Reference Guide on Understanding Common Use at Airports
- ACRP Report 92: Guidebook to Creating a Collaborative Environment Between Airport Operations and Maintenance Departments
- ACRP Report 88: Guidebook on Integrating GIS in Emergency Management at Airports
- ACRP Project 07-12: Guidebook for Airport Terminal Restroom Planning and Design
- ACRP Project 10-23: IROPS Stakeholder Communication and Coordination